SHIPPING POLICY

Last updated: January 31, 2026

This Shipping Policy applies to all orders placed through glynandco.com and any related sales channels operated by Glyn & Co (“we”, “us”, “our”).

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1. ORDER PROCESSING TIME

Orders are typically processed within 1–2 business days after being placed.

• Orders are processed Monday to Friday, excluding statutory holidays in Ontario, Canada.

• During launches, promotions, or peak periods, processing times may be longer.

• Processing time is separate from shipping and delivery time.

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2. SHIPPING DESTINATIONS

We currently ship to:

• Canada (nationwide)

• United States

If we are unable to ship to your address, your order will be cancelled and fully refunded.

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3. SHIPPING OPTIONS & RATES

Shipping rates are calculated at checkout based on destination, order weight, and selected service.

Typical delivery options may include (subject to change):

Standard Shipping (Canada): 3–5 business days, starting from C$6.90
Standard Shipping (United States): 4–8 business days, starting from C$12.90

From time to time, we may offer complimentary or promotional shipping. Any such offers will be clearly indicated at checkout and will supersede the standard rates outlined in this policy.

The shipping options, delivery timelines, and final pricing displayed at checkout always take precedence over examples provided in this policy.

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4. ORDER CONFIRMATION & TRACKING

You will receive an order confirmation email once your purchase is completed.

When your order ships, you will receive a shipping confirmation email with tracking details (where available).

Tracking information may take 24–48 hours to update after dispatch and is managed by the carrier.

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5. DELIVERY TIMEFRAMES

All delivery timelines provided at checkout or in this policy are estimates only and not guaranteed.

Delays may occur due to:

• Carrier or logistics issues

• Weather or natural disruptions

• High seasonal volume

• Customs processing for international orders

Once a package has been handed to the carrier, we are not responsible for delivery delays.

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6. DUTIES, TAXES & CUSTOMS (INTERNATIONAL ORDERS)

For orders shipped outside Canada:

• Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by local authorities or carriers.

• These charges are not included in product prices or shipping fees.

If a package is refused due to customs charges and returned to us, refunds will be issued only after the item is received back in unused, resellable condition, minus any shipping or handling costs incurred.

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7. INCORRECT ADDRESSES & UNDELIVERABLE PACKAGES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at contact@glynandco.com. Address changes are not guaranteed once an order has entered processing.

If a package is returned to us due to an incorrect or incomplete address, refusal, or failure to collect from a pickup location:

• We may reship the order at your expense, or

• We may issue a refund for the product price only, excluding original shipping costs, once the item is returned in unused condition.

We are not responsible for lost packages caused by incorrect address information provided at checkout.

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8. LOST, STOLEN, OR DAMAGED PARCELS

Lost in Transit (No Delivery Scan)

If tracking does not show a delivery scan, contact us at contact@glynandco.com within 7 days of the last tracking update.

We may open an investigation with the carrier. Resolution depends on the carrier’s findings and may take up to 15 business days.

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Marked as Delivered but Not Received

If tracking shows “Delivered” but you have not received your parcel:

• Check with neighbours, building management, or your local carrier.

• You may file a claim directly with the carrier.

Orders marked as “Delivered” by the carrier are not eligible for automatic replacement or refund.

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Damaged on Arrival

If your order arrives damaged:

• Contact us within 3 days of delivery

• Include your order number and clear photos of:

  • The outer packaging

  • Shipping label

  • Damaged item

We will review the issue and may offer a replacement, store credit, or refund at our discretion.

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9. PRE-ORDERS & SPLIT SHIPMENTS

For pre-order items:

• Estimated ship dates will be listed on the product page and are approximate.

Orders containing both in-stock and pre-order items may:

• Ship together once all items are available, or

• Ship separately if requested (additional shipping charges may apply).

Product-specific shipping details listed on the product page override this section.

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10. ORDER CHANGES & CANCELLATIONS

Due to fast processing times, changes or cancellations are not guaranteed once an order is placed.

If you need to modify or cancel an order, email contact@glynandco.com as soon as possible with your order number.

If the order has already been processed or shipped, our Refund Policy applies.

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11. POLICY UPDATES

We may update this Shipping Policy from time to time.
The version in effect at the time your order is placed will apply to that order.

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12. CONTACT

For shipping-related questions, please contact:

Glyn & Co
📧 contact@glynandco.com
📞 +1 (437) 837-2786